d789 Privacy
Policy

This Privacy Policy ("Policy") is issued by d789.asia ("d789", "we", "us", "our") and applies to all personal data collected, processed, and stored in connection with your use of the d789 platform — including the website at d789.asia, all associated subdomains, mobile-optimised interfaces, and any communications between you and d789 via email, live chat, or other support channels.

This Policy should be read alongside the d789 Terms & Conditions and the Responsible Gaming Policy, both of which together form the full contractual and compliance framework governing your relationship with d789. By registering an account, making a deposit, placing a bet, or otherwise accessing d789, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

d789 collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the main categories of personal data d789 may collect:

d789 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide voluntarily when creating a d789 account, completing KYC verification, submitting a withdrawal request, or contacting d789 support.
• Automatic technical collection: Data generated by your device and browser as you navigate the d789 platform, including IP addresses, session cookies, and page interaction logs.
• Payment provider integration: Transaction data shared with d789 by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard during deposit and withdrawal processing.
• Third-party identity verification: Data provided to d789 by certified KYC and identity verification service providers as part of the account verification process.
• Regulatory and fraud prevention sources: Data received from credit reference agencies, fraud prevention databases, or law enforcement where d789 has a legal obligation or legitimate interest to verify player information.

d789 processes your personal data for the following specific and documented purposes:

• To create and manage your d789 account, including processing your d789 Login credentials and maintaining account security.
• To verify your identity and age as required by our KYC obligations — specifically confirming that all players are aged 21 or above.
• To process deposits and withdrawals in PKR via your chosen Pakistani payment methods, including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.
• To comply with Anti-Money Laundering (AML) regulations, which require d789 to monitor transaction patterns and report suspicious activity.
• To provide customer support, resolve disputes, and maintain records of complaint handling.
• To deliver promotional offers and bonuses to eligible d789 players, where consent has been provided.
• To enforce the d789 Terms & Conditions, including detecting and investigating fraud, bonus abuse, and the use of multiple accounts.
• To fulfil responsible gaming obligations, including monitoring for signs of problem gambling and applying self-exclusion measures where requested.
• To analyse platform performance, improve d789 products, and optimise user experience.
• To comply with applicable laws, court orders, or requests from regulatory bodies.

d789 processes personal data under one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil the contract between d789 and you as a registered player — including account operation, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable laws — including KYC identity verification, AML monitoring, transaction reporting, and age verification.
• Legitimate interests: Processing necessary for d789's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and product improvement, where these interests are not overridden by your rights.
• Consent: Processing for which you have provided explicit consent, such as the receipt of promotional communications from d789. You may withdraw consent at any time by contacting d789 support or updating your account marketing preferences.

d789 does not sell your personal data. d789 may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard — solely for transaction processing purposes.
• KYC and identity verification providers: Certified third-party services that verify your identity, age, and document authenticity as part of d789's compliance obligations.
• Fraud prevention and AML screening providers: Services used to screen transactions, detect suspicious activity, and comply with international AML standards.
• Regulatory authorities: Gaming licensing regulators, financial intelligence units, or law enforcement bodies where d789 is required by law to disclose information.
• Technology and infrastructure providers: Cloud hosting, content delivery, and platform infrastructure providers who process data on d789's behalf under strict data processing agreements.
• Professional advisers: Legal counsel, auditors, and compliance consultants under obligations of confidentiality.

d789 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your d789 account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the interaction or the resolution of any dispute arising from it.
• Marketing preferences and consent records: Retained for the duration of consent or until withdrawal of consent, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, d789 will securely delete or anonymise the relevant personal data.

d789 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and d789 servers.
• Encrypted storage of sensitive data including passwords (stored as salted hashes, never in plain text) and KYC documents.
• Multi-factor authentication options for d789 account access.
• Role-based access controls limiting d789 staff access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Incident response procedures for the detection, reporting, and management of personal data breaches, including timely notification to affected users where legally required.

d789 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse platform usage. The following categories of cookies are used:

• Essential cookies: Required for the d789 platform to function correctly, including session authentication and security cookies. These cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and account customisations.
• Analytics cookies: Used to collect anonymous data about how players navigate and use the d789 platform, enabling us to identify usability issues and improve the player experience.
• Performance cookies: Used to monitor platform load times and technical performance across different devices and network conditions common in Pakistan.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing d789, but may affect the functionality of certain features. d789 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.

d789 strictly prohibits the use of its platform by individuals under the age of twenty-one (21). d789 does not knowingly collect or process personal data from anyone under the age of 21. If d789 discovers that personal data has been collected from an individual under 21 — whether through an undeclared account registration or any other means — that account will be immediately closed, all associated data will be deleted, and any funds held will be returned to the registered payment method net of any bonus amounts claimed.

d789 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, d789 will notify registered users via the email address associated with their account and/or via an in-platform notification prior to the changes taking effect. The revised Policy will display an updated effective date at the top of this page.

Your continued use of d789 following the effective date of a revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you should cease using d789 and close your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or need to report a potential data breach or privacy concern, please contact the d789 Data Protection team via the support channel available on the platform. The d789 support team is available 24/7 via live chat.

For written privacy-related enquiries, you may also reach d789 at the email address listed in the footer of this page. d789 aims to respond to all data subject requests within 30 days of receipt.